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When Mike Arms started as President of HWAC, the shelter was only open five days a week. Shelters, he said “are so much like retail because of the hours we are open, customer service, etc.” Mike strongly advocates for the use of business practices to run shelters and emphasizes creative marketing and programs to get pets adopted.
“If you are open to creative marketing, you are saving lives,” said Mike Arms, who has spent his entire animal saving career on changing people’s minds about the perception of shelter animals.
Within a week on the job, Mike had changed the days the shelter is open to seven days a week. The Center now takes in pets from both private surrenders as well as rescues and shelters.. Fifteen partnering organizations near HWAC now do 60 adoptions a week. All adopted animals are spayed, neutered and microchipped before they are sent to their forever homes. Families who adopt also get free tickets to Sea World.
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